Privacy Policy Car Lockout Plano Plano Texas

This Privacy Policy explains how Car Lockout Plano collects, uses, and protects information when you visit our website, contact us, or request service. We are committed to handling your information responsibly and using it only for legitimate business purposes related to locksmith and roadside assistance services. By using this website, you consent to the practices described in this policy. If you do not agree, please do not use the website or submit information through it.

Information We Collect

We may collect information you provide when you contact us by phone, email, or online forms. This can include your name, phone number, email address, service address, vehicle information, and details about the problem you need help with. If you contact us for a quote, we may collect the information needed to estimate pricing and dispatch a technician. If you choose not to provide certain details, we may be unable to provide accurate service or support.

We also collect basic technical information when you browse the website. This may include your device type, browser type, pages visited, approximate location based on IP, and general usage patterns. This information helps us improve site performance, troubleshoot issues, and understand which pages are most helpful. We do not use this information to personally identify you unless you choose to provide identifying details.

How We Use Your Information

We use your information to respond to requests, provide estimates, dispatch technicians, and deliver services you ask for. We may use it to confirm details, send updates related to your service request, and answer questions about pricing or availability. We also use information to keep records for customer support, quality assurance, and internal business operations. We do not sell your personal information.

We may use limited information to prevent fraud, reduce spam, and protect our business and customers. If we believe activity is suspicious or abusive, we may use available data to investigate and block harmful behavior. We may also use aggregated, non-identifying information to improve our marketing and website content. Aggregated data does not identify you directly.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand traffic, and improve user experience. Cookies are small files stored on your device that help the site function efficiently. Some cookies support core features like form submission and page navigation. Others help us measure what content is useful so we can improve the site.

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not work properly. We do not use cookies to access unrelated personal files on your device. We use them only for typical website functionality and performance measurement.

Call, Text, and Service Communications

When you contact us, we may communicate by phone call, text message, or email to respond to your request. Messages may include appointment coordination, arrival updates, clarification of your issue, and price confirmation. Standard carrier rates may apply based on your mobile plan. You can request that we stop non-essential messages by telling a representative during your call.

If you request emergency service, communication may be more frequent to ensure safe and accurate dispatch. We keep the content focused on your service request and do not send unrelated marketing messages without your consent. We do not use communication details to build public profiles about you. We keep it simple and service-driven.

Sharing of Information

We may share information with service providers who help us operate our business, such as website hosting, analytics, customer communication tools, and payment support providers. These providers are permitted to use information only to perform services on our behalf. We do not allow them to use your data for their own marketing purposes. We may also share information with technicians or dispatch partners when necessary to complete your request.

We may disclose information if required by law, court order, or legal process. We may also share information to protect the rights, safety, and property of customers, the public, and our business. If we believe a situation involves fraud, abuse, or threats, we may disclose limited information to the appropriate authorities. We only share what is reasonably necessary for the purpose.

Payment Information

If you make a payment, payment processing may be handled by a third-party provider. We do not store full payment card numbers on our website. If we receive payment-related confirmation details, we use them only to complete the transaction and provide receipts or records as needed. For payment questions, contact us and we will help direct you to the appropriate support channel.

Data Retention

We keep personal information only as long as needed to provide service, maintain business records, resolve disputes, and comply with legal obligations. Retention periods can vary depending on the type of information and the reason it was collected. When information is no longer necessary, we take reasonable steps to delete it or anonymize it. Some records may be kept longer if required for security, fraud prevention, or compliance.

Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. We use administrative, technical, and organizational safeguards appropriate for a local service business. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. However, we work to reduce risk and address issues quickly when identified.

Your Choices and Rights

You can request access to the personal information we have about you, ask us to correct inaccurate details, or request deletion when appropriate. You can also ask questions about how we use information and how to opt out of non-essential communications. We may need to verify your identity before fulfilling certain requests. Some requests may be limited by legal requirements or legitimate business needs.

Third-Party Links

Our website may include links to third-party sites, such as informational resources, maps, or review platforms. We are not responsible for the privacy practices of third-party sites. When you leave our website, their policies and terms apply. We recommend reviewing privacy practices on any external site you use.

Children’s Privacy

This website and our services are intended for adults who can request locksmith or roadside assistance. We do not knowingly collect personal information from children. If you believe a child has provided information through the site, contact us and we will take reasonable steps to remove it. We encourage parents and guardians to supervise online activity.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact Car Lockout Plano using the information below. We will respond as soon as reasonably possible and help you understand your options. Please include enough detail so we can locate relevant records and respond accurately. We may ask for verification to protect your information.

Email: info@carlockoutplano.com

Phone: (214)838-7730

Service Area